Frequently Asked Questions
When do payments made on food service items update in my child's nutrition account?
Student Nutrition balances update three times a day at 6:00 AM, 10:00 AM and 6:00 PM on TouchBase. Additionally, deposits are posted 30 minutes prior to lunch. If you have made a deposit, please be assured that it will post to your student’s account despite the fact that the TouchBase balance is not refreshed temporarily. Student nutrition staff have up to date payment information on your student and ensure they’re taken care of at the food service kiosk.
How do I pay open fines for my child?
Click the "Your Family" button. Select a student from your list. On the right of the page, select"View Open Fines" from the list of links. Click the checkboxes of the fines you'd like to pay, and click the "Pay Selected Fines" button. The fines you have chosen will be added to your shopping cart.
How do I find the activities for which my child is eligible?
Click the "Your Family" button. Select a student from your list. On the right of the page, select"View Athletics & Activities" from the list of links. From here you will be taken to a list of athletics and activities for which your student is eligible. If your student is missing any required forms, you can print them out by clicking on the "View Requirements" link. Print out the forms, fill them in, and turn them in to the school.
How can I change my user name, password, or contact information?
Click the "Your Account" text link at the very top of every page. This will take you to a form which is filled in with the information you submitted when you signed up (or from the information received from the School District website). Change any information and click the "Update Account Information" button.
How can I print fine/fee and purchase ledgers for my student?
Click the "Your Family" button. Select a student from your list. On the right of the page, select"View receipt ledger" or "View fine/fee ledger" from the list of links. This will open a pop-up window listing all fines or all receipts for the selected student. Click the "Print This Report" text link at the top to print out the fine/fee or receipt ledger.
How can I purchase items which are available to my students?
Click the "Your Family" button. Select a student from your list. On the right of the page, select "Products available to Your Student"from the list of links. This will take you to a page displaying only products available to the selected student.
Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa or Mastercard credit or debit card.
Note: bank cards and check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.